Generated privacy notice - professional services

Shaer Atelier Ltd customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• How to complain

Contact details

Email

Hair@shaeratelier.co.uk

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details
• Date of birth
• Payment details (including card or bank information for transfers and direct debits)

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details
• Marketing preferences

We collect or use the following personal information to comply with legal requirements:

• Name
• Contact information
• Any other personal information required to comply with legal obligations

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to comply with legal requirements:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

• Directly from you

How long we keep information

Shaer Atelier Data Retention Schedule

Purpose of Data Retention:

Shaer Atelier retains personal data in order to provide services, maintain client relationships, and comply with legal and regulatory obligations.

Types of Data Collected:

• Full Name

• Email Address

• Mobile Number

• Date of Birth

• Card Details (only if clients choose to leave a card on file)

Retention Period:

• Personal data is retained for 7 years from the date of last interaction or transaction, whichever is later, in line with the UK’s HMRC requirements for record-keeping.

• After 7 years, all personal data is securely deleted or anonymised.

Reason for Retention:

• Legal obligations: Certain client information is retained for 7 years to comply with tax, accounting, and legal requirements.

• Contractual obligations: To maintain accurate records and provide ongoing services to clients.

• Legitimate business interests: For communication, marketing, and customer support purposes.

Card Details:

• Card details are only kept if a client opts to leave their card on file for convenience. This data is securely stored and retained for as long as the client’s relationship with Shaer Atelier exists and for a maximum of 7 years.

Data Security:

• All data is stored securely and only accessible by authorised personnel.

• Card details are stored in compliance with the Payment Card Industry Data Security Standard (PCI DSS).

Use of Fresha for Data Processing:

We use Fresha, a third-party service, to process and store client data. For more details on how Fresha handles your data, please refer to their Data Protection Terms.

 Right to Access and Erasure:

• Clients have the right to request access to their data, and to request deletion, at any time before the end of the 7-year retention period, in accordance with the GDPR.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

8 November 2024